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1.5
Details
Buyer BEWARE - Freedom Furniture Australia review
Stop with this ridiculous service Freedom that you are so call supplying to the public. Its a disgrace. I too ordered a dining table in Sept 19 and Dec19 still cant confirm where it is. Paid in full and you were very prompt to offer a refund. Dont blame computer IT...
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2 comments
Anonymous
#1796610

Exactly the same story. I’ve ben waiting since July for a bedside table and nobody calls me back or can advise when I can expect it. I’ll never shop at Freedom again

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Review
#1734478 Review #1734478 is a subjective opinion of poster.
Product
Freedom Furniture Australia Table
Pros
  • Staff and design
Cons
  • Poor availability of stock and shocking delivery system
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • bad delivery service
  • Bad Processes

Don't buy from them - something's going on | Freedom Furniture Australia review from Helensvale, Queensland

1.3
Details
I bought a bookshelf online and it was booked in to be delivered on 31 December. It didn't turn up and now no one will talk to me to say what's going on. I've called customer service three times (they say I just have to wait to be contacted). I've sent two of their online help forms (no answer after two weeks). I've also asked on their Facebook page (nada). They've got $800 of my money so this is just a disgrace. I agree with the person who said they're using our money to fund their working capital. Must be having liquidity problems. I also agree with the person who said staff at the Southport store just aren't interested. Non-delivery and staff morale problems - this is not looking good.
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Review
#1762697 Review #1762697 is a subjective opinion of poster.

Dont trust freedom | Freedom Furniture Australia review

1.0
Details
I ordered a lounge, paid for it and waited for it to be delivered. After a few weeks' nothing happened, so I rang, and they told me they don't make the lounge I had bought any more so just to come in and get my money back. So pathetic! No help, no help, no choice of another lounge, nothing. Such bad service. Alton lounge suite.
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Review
#1760666 Review #1760666 is a subjective opinion of poster.
Cons
  • Product i bought no longer exisrs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

DON’T SHOP HERE | Freedom Furniture Australia review from Gold Coast, Queensland

Southport Freedom Store Similar situation as other reviews with regards to delivery and attitude of staff. Will look at taking matter further especially after having no luck over the phone and went into store today and was given further attitude by sales person Naomi. Staff are busy laughing chatting around listening in on conversations of customers instead of assisting customers and answering phone. Something needs to be done about the customer service in this store.
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Review
#1758006 Review #1758006 is a subjective opinion of poster.
Pros
  • I wont be going back
Cons
  • Delays in responding to customer
  • No follow through or follow up
  • Communication and delivery of promised goods
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Beware | Freedom Furniture Australia review from Melbourne, Victoria

1.0
Details
Same as other stories. Ordered in sept and paid. Still nothing . To.date lies to cover up. Basically someone from ASIC should check on this company because they are using our money for months and not supplying a product in the end. Talk about liquidity issues. I should open a business like this. ha and it’s legal?
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Review
#1756693 Review #1756693 is a subjective opinion of poster.

Never buy anything online. Always go in store. | Freedom Furniture Australia review from Singapore, Central Singapore Community Development Council

2.2
Details
It's impossible to get in touch with them!! And what company gets back to your enquiry in 7 BUSINESS DAYS?!!?
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Review
#1749920 Review #1749920 is a subjective opinion of poster.

Forget the lying c..nts! | Freedom Furniture Australia review

No arssshole answers the phones and when they do they redirect to another line that rings for 10 minutes and disconnects! Moorabbin Freedom managers Ryan and Anne are fcken useless! I ordered a coffee table in August 2019 paid in full no *** arssshole can tell me where it is! *** you Freedom! Then when I ask for my money back its an admin process that will take several weeks! Get fcked! Freedom are a bunch of lying cnts!
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Review
#1749777 Review #1749777 is a subjective opinion of poster.
Pros
  • I wont be going back
Cons
  • Dis-empowering processes
  • Poor availability of stock and shocking delivery system
  • Missing parts
Reason of review
You don’t give a fck or want to help
Loss
$650
Preferred solution
Deliver product or service ordered
Tags
  • poor delivery service
  • Poor Quality
  • Poor And Slow Response
  • Non Delivery Freedom Furniture

Don't bother! | Freedom Furniture Australia review from Melbourne, Victoria

1.0
Details
I placed my order of 4 items two months ago, I have received one of the four items and no further communication from Freedom to let me know what is happening. I have phoned 4 times and have not had my calls returned as promised. I have finally spoken with someone today advising that one of my items purchased is no longer available and the other two items will be a further 4 to 6 week wait!! My purchase was back in November!!! Disappointing and unprofessional!! Don't waste your time!!!!!!!!!
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Review
#1749677 Review #1749677 is a subjective opinion of poster.
Service
Freedom Furniture Australia Shipping Service
Cons
  • Appalling computing and delivery system
  • Worse customer service i ever received from any company
  • Poor availability of stock and shocking delivery system
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • bad delivery service

Missing chair | Freedom Furniture Australia review from Rockingham, Western Australia

Chair has still not been delivered.
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Review
#1748832 Review #1748832 is a subjective opinion of poster.

Do not buy unless you can take it on the day | Freedom Furniture Australia review

1.9
Details
Still waiting for 4 chairs purchased and paid in full 1/12. Told they were in stock in Sydney. Have contacted customer service 3 times with the same crap they would contact me ASAP and organise delivery. Still no reponse. Dont trust them. Poor customer service. Product now on sale
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Review
#1747320 Review #1747320 is a subjective opinion of poster.
Pros
  • Nice products
  • Friendliness at the store
Cons
  • Appalling computing and delivery system
  • Customer service is terrible
  • No service or interest once they have your money
Reason of review
Pricing issue
Preferred solution
Price reduction

Contact Freedom Furniture Australia Customer Service

Website:
Mailing Address:
Level 4, 1 Epping Road North Ryde
Sydney, New South Wales 2113
Australia
Phone:
+6 130 013 5588
All Freedom Furniture Australia Contacts

Freedom Furniture Australia Products and Services Reviews

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Latest Question

Freedom Furniture Australia Questions

Avoid Freedom furniture | Freedom Furniture Australia review from Melbourne, Victoria

1.0
Details
I purchased a coffee table from Freedom on August 24 and was told it would take 10 weeks to arrive. This seemed absurd but I went with it. After 12 weeks I made numerous calls and sent emails but did get a return call or email. Eventually 2 weeks before Christmas I was told that it was at the warehouse and if I paid in full it would get transferred to Moorabbin. 2 days before Christmas I rang again and they said they would not get any deliveries until the New Year. I complained via their Facebook page and requested a call. A week later (so just now) I have received notification that it will be a further 14 weeks, no one phones me, no one takes responsibility. The service is disgraceful and customer experience appalling. I will not walk into another store again and will tell everyone I know.
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1 comment
Anonymous
#1797576

here is my *** i cancelled my large order over the phone .(money back in my account)..but cancelling means you also get the freedom points... so i went on click and collect yesterday, then rocked up to a store, and got a couple of hundred bucks of free stuff ...i call that compensation...

thanks for all my new cushions and throws!!!.

I think they are going bust. there is already a class action lawsuit with chamberlains law firm.

Review
#1747022 Review #1747022 is a subjective opinion of poster.