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Contact Freedom Furniture Australia Customer Service

Freedom Furniture Australia Phone Numbers and Emails

Customer Service:

  • +6 130 013 5588

Freedom Artarmon:

  • +6 129 436 3466
    Floor 1 Home HQ 1 Frederick Street Artarmon NSW 2064

Freedom Auburn:

  • +6 129 737 9909
    Primewest Auburn Mega Mall Shop G01/265 Parramatta Road Auburn NSW 2144

Freedom Balgowlah:

  • +6 129 948 0238
    247-249 Condamine Street Balgowlah NSW 2093

Freedom Belrose:

  • +6 129 450 0221
    Homemaker Centre Shop G09 Cnr Mona Vale Rd and Forrest Way Belrose NSW 2085

Freedom Moore Park:

  • +6 129 313 8211
    The Homemakers SupaCenta Cn Todman Ave & Sth Dowling St Kensington NSW 2033

Freedom West Gosford:

  • +6 124 365 3166
    Tenancy T01 392-398 Manns Road West Gosford NSW 2250

General Info:

  • +61 180 067 6612

Holding Company:

  • +2 721 808 0700
    Investors
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Freedom Furniture Australia Emails:

Customer Service
Investors/ Franchasing
Media
Privacy Inquiries
info@steinhoffinternational.com
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Freedom Furniture Australia Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Freedom Furniture Australia Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Freedom Furniture Australia is 61300135588. 92% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday.

  • Be prepared for the call as Freedom Furniture Australia may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Freedom Furniture Australia Website:

Freedom Furniture Australia Help Center:

Corporate Office Address:

Greenlit Brands
Level 4, 1 Epping Road North Ryde
Sydney, New South Wales 2113
Australia

Freedom Furniture Australia Customer Service Reviews

1.2 / 5
Bad
Elona Oec
Extremely Poor Quality and Service with Privacy Breach
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My experience with Freedom Furniture has been extremely disappointing. Despite purchasing a $1,500 bed that is less than three years old and has been used sparingly, it has already broken beyond repair.

The lack of timely and effective communication from Freedom Furniture has only compounded my frustration.

I am deeply dissatisfied with both the quality of the product and the level of customer service provided. Additionally, my private information was inadvertently shared with another customer when they were repeatedly cc'd into my email correspondence, which is a significant breach of privacy.

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Kerrie B Rmq
I didn’t call u can’t call as no phone numberWhich is very frustrating as I need to talk to someone .Purpose my purchase & my warranty claim
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Havent had any so cant summarize
Shop elsewhere as I cant talk to anyone about faults .
No good offering a gift card & not being able to purchase what u need to replace faulty dining chairs they have matching table . If that is the offer then its not good enough. As its a dining suite so if cant replace faulty chairs then it all needs crediting

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How Good is Freedom Furniture Australia's Customer Service?

Giannina Mgb
Giannina Mgb
Feels Satisfied | Mar 23, 2024

Very nice and attentive, helpful

Read full quote
Zedekiah Mzw
Zedekiah Mzw
Feels Disappointed | Jan 29, 2024

Freedom have still not contacted us in answer to when our furniture will be available. We left a message and our email address. Pamfrankw@***.com
Instead if sending multiple messages to rate our experience, it would be preferable if someone would actually do something!

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Rigby Nvo
Rigby Nvo
Feels Disappointed | Dec 13, 2023

was not a good experience at all.

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Analie Xwy
Analie Xwy
Feels Disappointed | Nov 24, 2023

dreadful we purchased 2 sofas in Jan 2023 del June 2023 one was damaged on arrival and after 4 months the other has problems and they do not want to know about it

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Summary of Freedom Furniture Australia Customer Service Calls

1.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Freedom Furniture Australia?

Shipping and Delivery Question:

  • “Undelivered”
  • “Delivery”
  • “Delivery update”

Product/ Service Question:

  • “Purchase of drinks cart”
  • “Complaint about service after a large purchase”
  • “Complaint”

Request for Information Question:

  • “I need some support”
  • “Customer support”
  • “Enquiry”

Return/ Replace Question:

  • “Exchange”
  • “Incorrect click and collect”
  • “Incorrect email”

Staff Question:

  • “Terrrible service”
  • “Customer service complaint”
  • “Rude manager”

Payments and Charges Question:

  • “Regarding credit”
  • “Promo code”
  • “Payment for order no.”

Refund Question:

  • “I have paid twice and need to be refunded.”
  • “Refund”
  • “Wanting a complete refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order cancellation”
  • “Cancel an order”

Account Question:

  • “My voucher on my file won't come off the balance”
  • “My freedom rewards”
  • “Unable to pay remainder of my balance because nobody will answer the phone!!!!!”

Cards Question:

  • “Gift card”
  • “Gift card issue”
  • “To use a gift card”

Website/ Application Question:

  • “Website down”
  • “Curtain install”
  • “Online order”

Other Question:

  • “Claim # 958903”
  • “Claim no 712795”
  • “Enquire about bed”

Compare Freedom Furniture Australia Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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